At Navrang Achar, we are committed to providing high-quality pickles, sauces, vinegar, salt, and pastes. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and exchange policy below for more details.

1. Eligibility for Return

• Returns are accepted only if the request is made within 7 days of delivery.
• To be eligible for a return, the item must be unused, unopened, and in the same condition as received, along with the original packaging.
• Perishable items, such as pickles and sauces, are non-returnable unless they arrive damaged or defective.

2. Conditions for Exchange

• Exchanges are allowed if the product received is incorrect or damaged during transit.
• You must contact us within 7 days of delivery for an exchange.
• Products being exchanged must be unused and in their original condition with all packaging intact.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Email us at navrangachaardm@gmail.com or call us at +91 87260 33000 with your order details.
• Please include photos of the damaged or incorrect product if applicable.
• Once we approve your return/exchange request, we will provide instructions on how to return the product to us.

4. Refund Process

• Once we receive the returned product, our quality team will inspect it.
• If approved, refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method used during the purchase.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Returnable Items
Certain items are not eligible for returns, including:

• Opened or used products.
• Items purchased during promotional sales or special offers.
• Products damaged due to mishandling by the customer.

6. Shipping Costs for Returns

• The customer is responsible for bearing the cost of return shipping, unless the product is defective or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking information.

7. Contact Information
For any questions or concerns regarding our return and exchange policy, please feel free to reach out to us:

- Email: navrangachaardm@gmail.com
- Phone: +91 87260 33000
- Address: D-2, Panki Industrial Area Site-II, Kanpur-208022

This return and exchange policy ensures that customers understand the conditions under which they can return or exchange products, while also setting clear expectations for both sides.